FAQs: ILL (Worldwide)

These FAQs cover: Interlibrary Loan Service: Requesting material that the Hunt Library doesn't own from other libraries (for Worldwide patrons).

Items in bold are popular questions.

Questions

  1. Where is the ILL Request form?
  2. Do I need to locate a library that owns the material I need before I request it through ILL?
  3. How are ILL articles delivered to Worldwide patrons?
  4. How will I know when my ILL materials come in?
  5. What do I do if I forget my Interlibrary Loan account password?
  6. What is the "Need Before Date" section of the ILL form?
  7. What is the difference between Worldwide Reference services and Interlibrary Loan services?
  8. Why can't Worldwide patrons order books through Interlibrary Loan?
  9. Will the Interlibrary Loan Department fill in-house (Hunt Library-owned) requests for Worldwide patrons?

Answers

  1. Where is the ILL Request form?

    You can Request Interlibrary Loan Materials. [Back to Top]

  2. Do I need to locate a library that owns the material I need before I request it through ILL?

    No. You only have to specify the item that you want to request. We have many resources to find locations for material. [Back to Top]

  3. How are ILL articles delivered to Worldwide patrons?

    Most articles arrive through electronic transmissions which allow us to post them to the Web using software called RelaisExpress Plus. You will get an email from eraulibrary@relaisill.com with the subject line Documents from Hunt Library. Direct links to your requested documents are included in this email. For more information, see Web Document Delivery. [Back to Top]

  4. How will I know when my ILL materials come in?

    The Interlibrary Loan department will communicate with you via email to let you know when your documents arrive and if there are any issues with your request. These email notifications for documents will direct you to a web site where you can view your documents online. [Back to Top]

  5. What do I do if I forget my Interlibrary Loan account password?

    On the Interlibrary Loan account page, there is a link that says Forget Your Password? Click on this link and a new generic password will be emailed to you. Follow the instructions provided in that email. [Back to Top]

  6. What is the "Need Before Date" section of the ILL form?

    When submitting a request, we require patrons to supply a date so that we know when the materials are needed. If the material is needed within a short period of time, our department strives to find libraries that can lend to us quickly. We cannot always guarantee we can acquire ILL materials by your required date, but it is a great help to us during the borrowing process. [Back to Top]

  7. What is the difference between Worldwide Reference services and Interlibrary Loan services?

    Worldwide Reference provides articles, conference proceedings, and technical reports owned by the Hunt Library to the Worldwide community. They are the first librarians you should contact when making a request since they can accurately inform you whether or not Hunt Library owns the material you need. Interlibrary Loan fills the requests for material that is not owned by Hunt Library. Even though both services post documents in the same manner, they are two separate departments. [Back to Top]

  8. Why can't Worldwide patrons order books through Interlibrary Loan?

    Because of the logistics and mail services; the 30 day loan period is simply not enough time to circulate ILL books to the Worldwide community. Interlibrary Loan services are often available from a local public library, and we suggest trying to obtain the necessary titles from these local institutions. Worldwide or Worldwide Online students may request all of the following through Interlibrary Loan: articles from magazines or journals, conference papers, chapters from books, some theses and dissertations, and certain types of technical reports- or in other words, anything that can be photocopied and posted to our website. [Back to Top]

  9. Will the Interlibrary Loan Department fill in-house (Hunt Library-owned) requests for Worldwide patrons?

    No. Worldwide Reference services takes care of in-house requests. [Back to Top]

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