FAQs: Web Document Delivery (Daytona Beach and Worldwide)

These FAQs cover: Document delivery services for Daytona Beach and Worldwide patrons.

Items in bold are popular questions.

Questions

  1. How is Web Document Delivery done?
  2. I cannot download my documents from the "Documents from Hunt Library" email that I received from Web Document Delivery. What could be the problem?
  3. What hardware/software is needed to access documents posted through Web Document Delivery (WDD)?
  4. What is Web Document Delivery?
  5. Why am I not receiving the "Documents from Hunt Library" emails from Web Document Delivery?
  6. Can I use more than one email address for Web Document Delivery?
  7. Do I need a password to view the documents I receive through Web Document Delivery?
  8. How long will it take for my articles to get posted via Web Document Delivery?
  9. How long will my articles remain posted in Web Document Delivery?

Answers

  1. How is Web Document Delivery done?

    When Hunt Library receives a request for documents that are not full text in our online databases, we search our collection to determine which ones we own. Once we have located the materials, either microform or print, we scan them and post them to the Web using software called RelaisExpress Plus. You will get an email from eraulibrary@relais-host.com with the subject line "Documents from Hunt Library." Direct links to your posted documents are included in this email. Clicking on these links will open the documents in PDF format. [Back to Top]

  2. I cannot download my documents from the "Documents from Hunt Library" email that I received from Web Document Delivery. What could be the problem?

    There are several issues that might create downloading problems. 1. The files we send are sometimes large, based on the length of the document and the number of images within the document. These large files can take several minutes to download even with a fast Internet connection. Please give the document plenty of time to download. 2. Your email settings can cause the links to not be live within the email. The quickest solution to this issue is to copy and paste the entire document link into your browser location bar. You can check with your email provider about possible changes to your email settings. 3. Computer or system firewalls (such as on military bases) can cause issues with downloading the the documents. If possible, temporarily lower the security settings on your computer or try accessing the documents from a computer in a different location. 4. For Apple Mac computer users, the document reader that comes with the Apple Safari browser is not compatible with the pdf documents generated by our web document delivery software. You will need to download the Firefox browser (http://www.mozilla.org) and Adobe Reader (http://www.adobe.com). Both of these programs are free. [Back to Top]

  3. What hardware/software is needed to access documents posted through Web Document Delivery (WDD)?

    To take advantage of WDD, patrons need a computer with Internet access. In addition, the following software is necessary to access the documents: MAC Users - These files are not compatible with the MAC Safari browser. Please install the Firefox browser and Adobe Reader on your computer before attempting to open the files. PC Users - Please be sure your computer has Internet Explorer 6 or higher OR Firefox installed as your browser AND Adobe Reader installed before attempting to open these files. You may also need to "white list" the WDD email address - eraulibrary@relais-host.com - to prevent the email with your document links from going to your spam or junk folder. Check with your email provider for instructions on this process. If you need assistance in downloading this software, contact the Hunt Library at library@erau.edu or these phone numbers: Daytona Beach: 386-226-6604 Worldwide: 800-678-9428 or 386-226-7656. [Back to Top]

  4. What is Web Document Delivery?

    Web Document Delivery (WDD) is a method for providing requested materials to Daytona Beach and Worldwide students, faculty and staff by posting them on the web rather than mailing or emailing them. When a current ERAU affiliate requests certain types of documents owned by the Hunt Library, the Research Services Department scans the items into PDF format, posts them on the web, and sends the requestor an email with links to the documents. The posted documents can be retrieved from any computer with web access. This process allows for quick, efficient delivery of materials.

    Web Document Delivery may also be used to provide both Daytona Beach and Worldwide patrons with documents obtained through Interlibrary Loan. [Back to Top]

  5. Why am I not receiving the "Documents from Hunt Library" emails from Web Document Delivery?

    The email could be getting caught in your spam or junk mail folder. Sometimes your email provider may even be filtering the email before it gets to your spam folder. To avoid this, you can "white list" the Web Document Delivery email address and/or add the email to your contact list. The email address to white list or add to your contacts is eraulibrary@relais-host.com. [Back to Top]

  6. Can I use more than one email address for Web Document Delivery?

    Our scanning/posting system will only support ONE email address for each patron. Please let us know which address you would like us to use as your official posting address. We apologize for any inconvenience. [Back to Top]

  7. Do I need a password to view the documents I receive through Web Document Delivery?

    No. You will receive an email with direct links to your documents through Web Document Delivery. If you have problems opening the links from your email, please contact Hunt Library: Daytona Beach: 386-226-6604 Worldwide: 800-678-9428 (United States) or 386-226-7656 (International) (M-F 8am-5pm ET) Or email us at library@erau.edu. [Back to Top]

  8. How long will it take for my articles to get posted via Web Document Delivery?

    In most cases, your articles will be posted within two (2) business days. If you request a large number of documents, we will scan up to ten (10) items at a time. Your list of requests will then be placed at the end of the scanning queue. We will continue to scan your remaining items, in groups of ten (10), until all of your requests have been scanned. We hope this procedure will give everyone a chance to view at least a portion of his or her requested documents in a timely manner. [Back to Top]

  9. How long will my articles remain posted in Web Document Delivery?

    Your Web Document Delivery articles will remain posted for two (2) weeks. Due to copyright and space restrictions, any documents older than TWO WEEKS will AUTOMATICALLY BE DELETED from the web. Therefore, it is highly recommended that you save or print a copy for your own use. If you cannot access your documents within the two week period, please contact Hunt Library: Daytona Beach: 386-226-6604 Worldwide: 800-678-9428 (United States) or 386-226-7656 (International) (M-F 8am-5pm ET) Or email us at library@erau.edu. [Back to Top]

Search FAQs

The Search box below searches the Hunt Library FAQs. For best results, use simple terms such as overdue or wi-fi.


Return to Main FAQs Page